We'd love to help — and to hear how your young reader is doing.
Questions, feedback, or a bug to report? Email us and we'll get back to you as soon as we can.
✉️ musamasalladev@gmail.comWhen reporting an issue, please include your device model and iOS version — it helps us fix things faster.
Pip needs microphone access to listen for words. Open the iPhone Settings app → Pip → switch on Microphone. All listening happens on the device — audio never leaves your iPhone.
Open the Pip Plus screen (or the Story Packs shop) and tap Restore purchases. Use the same Apple ID you originally bought with.
On your iPhone or iPad: Settings → your name → Subscriptions, then choose Pip. Cancellation takes effect at the end of the current billing period.
Yes — if you're signed in to iCloud, progress syncs automatically through your own private iCloud account. The app also works fully offline.
No. Speech recognition runs entirely on the device using Apple's built-in technology. Nothing is recorded, stored, or transmitted. See our Privacy Policy for the full details.